Jeffrey R. Carter

Technical expert supporting the Army National Guard’s Mission Command Training Support Program, with a focus on enhancing digital command staff exercise readiness through advanced simulation systems and terrain database engineering.

• Primary Systems Expert: Serve as the hardware, software, and functional lead for critical military simulation platforms—including MRF Technical Control Forward, WARSIM-BDE, DXTRS, JCATS, and JDLM—ensuring operational readiness and reliability for complex, large-scale exercises.
• Scenario & Terrain Development: Design, develop, and integrate complex scenario databases and high-fidelity terrain environments, significantly enhancing the realism and effectiveness of digital command staff training and simulation.
• User Training & Support: Deliver comprehensive, hands-on training and expert technical support to Army National Guard soldiers on Battle Space Workstation (BSWS), JCATS, and JDLM systems, directly improving end-user proficiency, operational efficiency, and exercise execution.
• Simulation Operations Leadership: Oversee simulation operations, scenario creation, and the integration of foundational data, enabling seamless execution of mission-critical command staff exercises.
• Continuous Process Improvement: Apply lessons learned and best practices from previous roles to elevate system utilization, training value, and overall program effectiveness.

Led technical support and simulation operations for the Army National Guard's Mission Command Training Support Program, enhancing digital command staff exercise readiness.

• Served as the primary hardware, software, and functional expert for critical military simulation systems (MRF Technical Control Forward, WARSIM-BDE, DXTRS, JCATS, JDLM), ensuring operational readiness for complex exercises.
• Developed and integrated complex scenario databases and terrain environments, significantly enhancing realism and effectiveness of digital command staff training.
• Delivered over-the-shoulder training and expert technical support to Army National Guard soldiers on Battle Space Workstation (BSWS), JCATS, and JDLM systems, directly improving user proficiency and exercise execution.

Provided specialized technical expertise in multiresolution federation simulation, supporting Army National Guard's digital command staff exercises.

• Acted as a core hardware, software, and functional expert for advanced simulation platforms (MRF Technical Control Forward, WARSIM-BDE, DXTRS, JCATS, JDLM), ensuring seamless operation for critical military training.
• Executed comprehensive scenario database creation and terrain generation, providing essential foundational data for large-scale digital command staff exercises.
• Provided direct, hands-on training and technical support to Army National Guard soldiers using Battle Space Workstation (BSWS), JCATS, and JDLM systems, boosting operational efficiency and system utilization.

Analyzed and integrated complex military simulation systems, enhancing logistics and tactical training capabilities for the Army National Guard.

• Engineered and integrated the Joint Deployment Logistics Model (JDLM) into the Joint Land Component Constructive Training Capability (JLCCTC) Entity Resolution Federation (ERF) environment, significantly improving logistics simulation accuracy and performance.
• Developed and integrated Joint Conflict And Tactical Simulation (JCATS) systems with the JLCCTC ERF environment utilizing Joint Training Data Services (JTDS) to build precise Order of Battle Scenarios (OBS).
• Provided direct, over-the-shoulder training and expert support to Army National Guard soldiers on JCATS and JDLM systems, ensuring effective utilization for digital command staff exercises.

Managed comprehensive IT infrastructure and systems, ensuring reliable operations and support for a publishing organization.

• Administered and maintained desktop client systems (hardware, OS, software), networked printers, and mobility devices, ensuring high availability for users.
• Managed Windows Server systems, including DNS, Active Directory, print management, and security, maintaining system uptime for critical production tools.
• Oversaw local area network infrastructure, hardware (routers, switches, cable modems), and telephone systems, ensuring seamless communication and connectivity.
• Managed print and digital subscriber lists, and newsletter email templates, streamlining content distribution processes for enhanced outreach.
• Acted as a key stakeholder in IT hardware and software procurement, optimizing purchasing decisions to align with organizational needs and budget.

Managed strategic procurement of IT hardware and software, optimizing costs and ensuring high-quality deliverables, and managed a central knowledge base for a global technology company.

• Evaluated and negotiated contracts for IT hardware and software, consistently achieving the lowest costs and highest deliverable services and products.
• Administered the group SharePoint portal, serving as a critical knowledge base for internal customers and the team, enhancing information sharing and collaboration.

Oversaw the performance and quality of the IT Asset Management (ITAM) program, ensuring compliance and optimizing asset lifecycle processes.

• Managed the full IT Asset Management (ITAM) lifecycle, including procurement, inventory, CMDB, and license management, ensuring compliance and operational efficiency.
• Conducted data entry and data mining using SAP, BMC Remedy, and Peregrine Asset Center (HP), enhancing data integrity and reporting for asset management.
• Developed, drafted, and updated asset management procedural documentation, providing oversight and resolving infringements to ensure governance standards.
• Delivered training to internal customers on company applications and IT procedures, promoting ITAM best practices and improving user proficiency.

Provided comprehensive field service and maintenance for desktop systems and networked devices, ensuring optimal performance and user support.

• Performed setup and maintenance of desktop client systems (hardware/OS/software), networked printers, and various networked devices (e.g., bar code scanners, mobility devices) for diverse client needs.
• Managed the group SharePoint portal for customers and the team knowledge base, facilitating efficient information access and collaborative problem-solving.

Managed comprehensive logistics and supply chain operations for military units, overseeing inventory and property accountability.

• Directed inventory and logistics operations for unit and battalion echelons, ensuring timely and accurate supply chain management for critical military assets.
• Led and developed a team of over 30 soldiers, fostering leadership skills and operational readiness within the unit.
• Implemented efficient property book management systems, reducing discrepancies and enhancing accountability for high-value military equipment.

Executed specialized combat engineering operations, including construction and demolition, to support military objectives.

• Conducted construction and pyrotechnic demolition of structures and barriers, directly supporting tactical operations and enhancing unit mobility.
• Participated in diverse engineering projects, demonstrating adaptability and precision in challenging operational environments.

Guided youth development through leadership and outdoor programs as a registered leader.

• Mentored and guided youth in skill development and character building.
• Organized and led various scouting activities and events.

Served on the Board of Directors, contributing to community governance and well-being.

• Participated in decision-making processes for community management.
• Addressed resident concerns and upheld community standards.

Coached youth sports teams, focusing on skill development and teamwork.

• Developed athletic skills and fostered teamwork among young athletes.
• Promoted sportsmanship and positive participation in youth programs.